Refund and Returns Policy

Handmade Leather Co.

Last Updated: June 18, 2025

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any product with obvious signs of use
Any item not in its original condition, is damaged or missing parts not resulting from our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@handmadeleatherco.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@handmadeleatherco.com and send your item to:

Handmade Leather Co.

503 S. Locust Ln.

Brownsburg, IN 46112

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Handmade Leather Co.

503 S. Locust Ln.

Brownsburg, IN 46112

You will be responsible for paying your own shipping costs for returning an item.

Shipping costs are non-refundable. If you receive a refund (and paid for shipping), our outbound shipping cost will be deducted from your refund. For example, let’s say you paid $45 for an item and $8 for shipping for a total of $53. You tell us you would like a refund and ship the product back to us (at your own expense), your refund would be $45.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a track-able shipping service or purchasing shipping insurance. We can’t guarantee that your returned item will be received.