Shipping FAQ

Handmade Leather Co., LLC
admin@handmadeleatherco.com
9783 E 116th St
PMB 1092
Fishers, IN 46037
Last Updated: July 23, 2025

Overview

Our shipping practices and policies are relatively simple. We provide free shipping for anyone living in the state of Indiana, USA. Everyone else pays a flat rate of $8.00. We don’t ship internationally and we don’t ship anywhere but the contiguous 48 states. Apologies to the good folks of Alaska and Hawaii.

Q. Do I need a coupon code for free shipping?

Answer – Yes. The coupon code is FREESHIP25 and you are required to enter this code on the checkout page and hit enter. Properly done, this will remove any shipping costs that appear in the Order Details column.

Q. What happens if I forget to enter the free shipping coupon code?

Answer – Better luck next time! Just kidding — send us an email stating that you’re a Hoosier (you live in Indiana) and we’ll refund the shipping charge. Refer to the email address in Contact Details below.

Q. Will I get a tracking number?

Answer – Yes. Our checkout process includes sending you an email containing a tracking number for your shipment. If you can’t locate our email, check your Junk and Spam folders. If you still can’t locate the email, send us an email and we’ll send the code by smoke signal. Just kidding — we’ll send the tracking code by SMS if you’ve provided us with a phone number.

Q. How long do I have to return an item?

Answer – 30 days.

Q. Can I return an item for any reason?

Answer – No. These are handmade products and may have, what some would call, a defect. We would call those features and part of their charm. Don’t return products if you see a minor defect and please don’t return a product just because you changed your mind.

Q. Do I pay for the shipping if I want to return the item?

Answer – Yes. As much as we’d like to be, we’re not Amazon.

Q. Will you provide a replacement for products that are returned?

Answer – Yes. Replacement products are provided by request only and you will need to pay the shipping cost. Reach out to us using the email address in Contact Details below.

Contact Details

Questions about the Shipping Costs & Policies should be sent to us at admin@handmadeleatherco.com/.